General FAQs

Where is the Festival Located?

Lost Lake will take place at Steele Indian School Park in Phoenix, Arizona.

What are the festival hours?

FRIDAY 2pm - 11pm
SATURDAY 12:30pm - 11pm
SUNDAY 12:30pm - 10:30pm

Are children allowed?

Lost Lake is an all-ages festival. Any child under the age of 6 will not need a ticket.

Can I exit and re-enter the festival?

In general, re-entry is not allowed. You may enter the festival gates once each day. However, if you absolutely must leave the festival and need to return the same day, you must speak with a Supervisor at any festival entrance/exit BEFORE LEAVING to have your ticket scanned out.

What can and can’t I bring in?

WHAT YOU CAN BRING

Blankets
Soft-sided coolers no larger than a 12-pack size
Regular sized or unframed backpacks
Two factory-sealed water bottles up to 1 liter each
Empty Camelbak or other empty plastic container (i.e., Nalgene bottle, Klean Kanteen)
Ice (contained in a soft­-sided cooler or Camelbak - no large bags allowed)
Binoculars
Personal cameras with a detachable lens 2 inches or shorter
Totems (Must be no taller than 6ft, and no thicker than 1/2 inch. Must be made of light material: swim noodles, foam type material, cardboard tubes, fabric, string, yarn, light plastic, balloons and/or blow up items. Totems made of wood, metal and/or PVC material will NOT be allowed. This includes flag poles and heavy sticks.)


WHAT YOU CAN'T BRING:

Weapons of any kind
Illegal substances
Large or framed backpacks
Alcohol (alcohol will be sold at the festival)
Glass containers of ANY kind
Cans of ANY kind
Headdresses
Skateboards, scooters, or personal motorized vehicles
Bicycles inside festival grounds (self park and bike valet will be available)
Strollers
Fireworks and explosives
Instruments and laser pointers
Umbrellas
Selfie sticks
Spray paint, large markers
Picnic baskets
Lawn furniture or any chairs with legs
Large or hard-sided coolers
Tents
Pets (Except animals that assist people with disabilities. Important to read Service and Support Animal Policy & Procedures.)
Video equipment (no video recording will be allowed)
Professional still camera equipment with a detachable lens longer than 2 inches, tripods, big zooms, or commercial use rigs
Audio recording equipment
No illegal vending is permitted (no unauthorized or unlicensed vendors allowed)
Drones

Is this a camping festival?

Lost Lake is not a camping festival. Please find appropriate accommodations. If you’re looking for somewhere to stay, we’ve partnered with Curadora to help you find accommodations. Find your room.

Are you accepting volunteers?

Yes! Volunteer information can be found here.

Will vendors accept debit/credit? Should I bring cash? Will there be ATMs?

Most vendors will accept debit/credit cards. We suggest bringing some cash. There will be ATMs on-site.

Will there be vegan/vegetarian/gluten free options?

Yes. We will have a variety of vendors that will sell vegan, vegetarian and gluten-free food items.

Can I see a map of the festival?

We’re working on it! Once a map is available, it will be posted on our website.

Tickets

I have a question about my ticket.

Please contact our ticket provider, Front Gate Tickets, by calling 888.512.SHOW (7469).

How will I receive my ticket?

Your Digital PrintPass(es) will be emailed to the address you provided two weeks before the event. You will receive an individual email per ticket purchased with that ticket attached. Each barcode can only be scanned one time for entry. If you do not receive your tickets within 48 hours, please contact Front Gate Customer Support at 1-888-512 SHOW (7469).

In addition, VIP patrons will exchange the emailed ticket for a VIP wristband upon entering the festival. This VIP wristband will allow access into the exclusive VIP viewing and hospitality areas.

Is There A Payment Plan Option?

Yes. During the checkout process, you have the option to purchase your full order at that time or you can purchase using a “layaway plan” for a non-refundable nominal fee of $10. The minimum purchase amount to be eligible for a layaway plan is $200.00. Purchaser must agree to the Layaway Plan Terms & Conditions, including a default policy. The last day to purchase a ticket using the layaway plan will be June 15th.

Deposit (at purchase) = 25%
Payment 1: June 30 = 25%
Payment 2: August 1 = 25%
Payment 3: September 15 = 25%

Getting To The Festival

What is the best way to get to the festival?

Take Valley Metro Rail and ride free with your festival ticket! There will be NO event parking in the Park and in the areas surrounding the festival. Park your car for free at your nearest Valley Metro Rail park-and-ride location and ride for free – your festival ticket serves as valid fare on light rail only. Please have your festival ticket on you while riding and show it to a fare inspector upon request. There are two Valley Metro Rail stations that stop nearby the festival entrances – Indian School/Central Ave and Campbell/Central Ave. We will also will have an area for Bike Valet if you prefer to get some exercise to and from the festival.

Accessibility

Is Lost Lake accessible for patrons with disabilities?

Yes! Lost Lake will be accessible for all patrons. Please reach out to info@lostlakefestival.com with any specific questions on accessibility.

The Park

With more than 75 acres, Steele Indian School Park is a destination point in the heart of Phoenix.

Rich in history, the park sits on property that formerly served as the Phoenix Indian School, which opened in 1891 and closed in 1990. Thousands of American Indian children lived on this site and attended the government run boarding school. When Arizona became a state in 1912, the marching band from Phoenix Indian HS played at the statehood ceremony. Today three historic buildings from the Indian School anchor the park. The park’s design pays homage to its Native American history through many design elements and features many unique amenities including an urban lake, outdoor amphitheater, 15 acre Entry Garden, neighborhood park, and large areas of open space allowing the park to serve as the perfect setting for family outings and special events of all sizes. The park is conveniently accessible by Valley Metro Light Rail with two light rail stations at Indian School Road and Campbell Avenue.

Travel + Accommodations

flying to phoenix

Flying in? Phoenix Sky Harbor International Airport (PHX) is only a 15 minute drive to the festival site.

Driving to Phoenix

Tucson, AZ

120 miles from Steele Indian School Park

Flagstaff, AZ

140 miles from Steele Indian School Park

Sedona, AZ

115 miles from Steele Indian School Park

Staying in phoenix

We’ve partnered with Curadora to help out of town guests easily find accommodations during Lost Lake Festival. Find your room.

Get Involved

Volunteering at Lost Lake

The application to volunteer at Lost Lake Festival with Clean Vibes is open. Learn more at the link below.

VOLUNTEER WITH CLEAN VIBES

Stay tuned for info on general festival volunteering.

Vending at Lost Lake

Interested in becoming a Lost Lake market or food vendor? Reach out to info@lostlakefestival.com with the respective subject line — 2017 Market Vendor Interest or 2017 Food Vendor Interest to receive directions for application.

About the Producers

Superfly

Superfly’s expertise is creating cultural experiences with a distinct identity such as Bonnaroo Music & Arts Festival and Outside Lands Festival, and developing award-winning campaigns for some of the most recognized brands in the world.

For more, visit Superly’s website here

Walter Productions

Walter productions most commonly known for their collection of supersized art cars, specialize in creating immersive entertainment experiences that depart from the norm and take audiences of all types on playful adventures of a lifetime.

Stateside Presents

Stateside Presents, owner of the Crescent Ballroom, is a leading independent promoter in the Phoenix region.

And Boogie

AndBoogie, co-creators of Phoenix Lights and True Music Festival, curates elite music events and forward thinking urban development projects.

Starr Hill Presents

Starr Hill Presents is an active partner in a variety of venues and promoters through-out the Country. It enjoys collaborating with its partners in festivals, amphitheaters, theaters and nightclubs.

A Beautiful Perspective

Founded by Life is Beautiful creator Rehan Choudhry, A Beautiful Perspective is a next-generation, socially conscious digital media and live events company. Their mission is to create informed and inspired communities, actively working to make the world a better place.

Contact Us

Lost Lake Works

Lost Lake Works is a charitable initiative founded to support Phoenix area non-profits with a focus on arts and education. By supporting local nonprofit organizations in the Phoenix community, we believe we can help create an even brighter future for the Valley of the Sun.

Partners

For sponsorship inquiries, contact sponsor@lostlakefestival.com.