General FAQs

Where is the Festival Located?

Lost Lake will take place at Steele Indian School Park in Phoenix, AZ.

What are the festival hours?

FRIDAY 2pm - 11pm
SATURDAY 12:30pm - 11pm
SUNDAY 12:30pm - 10:30pm

Are children allowed?

Lost Lake is an all ages festival. Any child under the age of 10 will not need a ticket. Already purchased a ticket for your child under the age of 10? Please have your order number handy and get in touch with Front Gate Tickets by calling 888.512.7469 to request a refund.

Can I exit and re-enter the festival?

In general, re-entry is not allowed. You may enter the festival gates once each day. However, if you absolutely must leave the festival and need to return the same day, you must speak with a Supervisor at any festival entrance/exit BEFORE LEAVING to have your ticket scanned out.

What can and can’t I bring in?

WHAT YOU CAN BRING

Blankets
Soft-sided coolers no larger than a 12-pack size
Regular sized or unframed backpacks
Two factory-sealed water bottles up to 1 liter each
Empty Camelbak or other empty plastic container (i.e., Nalgene bottle, Klean Kanteen)
Ice (contained in a soft­-sided cooler or Camelbak - no large bags allowed)
Binoculars
Personal cameras with a detachable lens 2 inches or shorter
Totems (Must be no taller than 6ft, and no thicker than 1/2 inch. Must be made of light material: swim noodles, foam type material, cardboard tubes, fabric, string, yarn, light plastic, balloons and/or blow up items. Totems made of wood, metal and/or PVC material will NOT be allowed. This includes flag poles and heavy sticks.)


WHAT YOU CAN'T BRING:

Weapons of any kind
Illegal substances
Large or framed backpacks
Alcohol (alcohol will be sold at the festival)
Glass containers of ANY kind
Cans of ANY kind
Headdresses
Skateboards, scooters, or personal motorized vehicles
Bicycles inside festival grounds (self park and bike valet will be available)
Fireworks and explosives
Instruments and laser pointers
Umbrellas
Selfie sticks
Spray paint, large markers
Picnic baskets
Lawn furniture or any chairs with legs
Large or hard-sided coolers
Tents
Pets (Except animals that assist people with disabilities. Important to read Service and Support Animal Policy & Procedures.)
Video equipment (no video recording will be allowed)
Professional still camera equipment with a detachable lens longer than 2 inches, tripods, big zooms, or commercial use rigs
Audio recording equipment
No illegal vending is permitted (no unauthorized or unlicensed vendors allowed)
Drones

Is this a camping festival?

Lost Lake is not a camping festival. Please find appropriate accommodations. If you’re looking for somewhere to stay, we’ve partnered with Curadora to help you find accommodations. Find your room.

Are you accepting volunteers?

Yes! Volunteer information can be found here.

Will vendors accept debit/credit? Should I bring cash? Will there be ATMs?

Most vendors will accept debit/credit cards. We suggest bringing some cash. There will be ATMs on-site.

Will there be vegan/vegetarian/gluten free options?

Yes. We will have a variety of vendors that will sell vegan, vegetarian and gluten-free food items.

Can I see a map of the festival?

Yes! The festival map is available HERE. You can also find the map in our official Lost Lake Festival mobile app.

I live near Steele Indian School Park. How will this major event impact me?

All information regarding event impact reduction for local residents can be found here: https://www.phoenix.gov/lostlakefest. If you still have questions or concerns, please email communityrelations@lostlakefestival.com or call (602) 288-9589. Community hotline available during festival hours.

Will Apple Pay be accepted as a form of payment at the festival?

Yes! Apple Pay will be available as a method of payment throughout the festival. To get started with Apple Pay:

-Open Wallet App
-Tap the + sign
-Follow on screen instructions

Tickets

I have a question about my ticket.

Please contact our ticket provider, Front Gate Tickets, by calling 888.512.SHOW (7469).

How will I receive my ticket?

Your Digital PrintPass(es) will be emailed to the address you provided two weeks before the event. You will receive an individual email per ticket purchased with that ticket attached. Each barcode can only be scanned one time for entry. If you do not receive your tickets within 48 hours, please contact Front Gate Customer Support at 1-888-512 SHOW (7469).

In addition, VIP patrons will exchange the emailed ticket for a VIP wristband upon entering the festival. This VIP wristband will allow access into the exclusive VIP viewing and hospitality areas.

Is There A Payment Plan Option?

Layaway Plan sales for the 2017 festival have ended.

If you purchased tickets using a layaway plan before June 15, your payment schedule will be as follows.
Deposit (at purchase) = 25%
Payment 2: June 30 = 25%
Payment 3: August 1 = 25%
Payment 4: September 15 = 25%

If you purchase tickets between July 1 and August 15, your payment schedule will be as follows.
Deposit (at purchase) = 33% + Service Fees
Payment 2: August 30 = 33%
Payment 3: September 15 = 34%

I bought a 3-Day ticket and I can’t come one day. Can I give a friend my ticket?

We don’t recommend letting someone use your ticket. All tickets can only be scanned once per day and in the event of a ticket issue, the original ticket purchaser must be present with original form of payment to verify ticket validity.

How does my VIP ticket work?

All VIP tickets (digital, printed, etc) will be scanned and given a VIP wristband in exchange. After the ticket is scanned once and a wristband is issued - that is your ONLY wristband for the weekend. You will need this wristband to enter the festival, VIP Hospitality and VIP viewing areas.

What that means... Broken wristbands can be traded for new ones - however, please do not lose your wristband. If you lose your wristband or show up to the gates with a VIP ticket that has already been scanned saying you never received a wristband - the festival will be unable to accommodate the request for a new wristband.

Where is the Box Office located?

The Lost Lake Box Office is located at the Central Ave Entrance of Steele Indian School Park @ N. Central Avenue and Farrington.

The hours of operation are as follows:

Friday October 20: 12:30pm - 10:00pm
Saturday October 21: 11:00am - 10:00pm
Sunday October 22: 11:00am - 8:00pm

Getting to the Festival

What is the best way to get to the festival?

THERE WILL BE NO PARKING AT THE FESTIVAL. PLEASE PLAN TO USE ANY OF THE FOLLOWING MODES OF TRANSPORTATION TO GET TO LOST LAKE.

VIA LIGHT RAIL
Take Valley Metro Rail and ride free with your festival ticket! There will be NO event parking in the Park and in the areas surrounding the festival. Park your car for free at your nearest Valley Metro Rail park-and-ride location and ride for free – your festival ticket serves as valid fare on light rail only. Please have your festival ticket on you while riding and show it to a fare inspector upon request. There are two Valley Metro Rail stations that stop nearby the festival entrances – Indian School/Central Ave and Campbell/Central Ave. The Valley Metro Rail has 11 park-and-ride locations that can be found here: http://www.valleymetro.org/park_and_rides/mlr

VIA LYFT

Lyft is the official rideshare partner of Lost Lake Festival! Request a ride to Steele Indian School Park.

New User code: LOSTLAKE $5 off 4 rides
Existing user code: LOSTLAKE17 10% off your 6 rides to/from the event

*Subject to Lyft’s terms

VIA BICYCLE
We will have an area for Bike Valet if you prefer to get some exercise to and from the festival — store your bike upon arrival and pick it up as you leave.

VIA BUS
Valley Metro also offers public transit bus services with drop off locations adjacent to Steele Indian School Park. Pick-up locations can be found here: http://www.valleymetro.org/park_and_rides/bus along with the specific bus schedules that can be found here:
· Route 41 – Indian School
· Route 0 – Central Avenue

VIA SHUTTLE
Take the Shuttle to Lost Lake Festival, brought to you by Plus One. Shuttles depart from and return to El Hefe in Tempe, Bottled Blonde in Scottsdale, and Cabin in Peoria.

Each venue will have shuttles departing at the time gates open as well as additional afternoon options:

Friday: 2pm | 4pm
Saturday: 12:30pm | 2pm | 4pm
Sunday: 12:30pm | 2pm | 4pm

Shuttles will be departing from Lost Lake for two hours after the show to ensure everyone makes it home safely:

Friday: 9:30pm - 1am
Saturday: 9:30pm - 1am
Sunday: 9pm - 12am

Learn more and get shuttle tickets here: http://www.plus-oneproductions.com/lostlakefestival.

Accessibility

Is Lost Lake accessible for patrons with disabilities?

The venue is accessible and there will be special viewing areas at all stages for those with mobility limitations. The festival is held outdoors in a park. There will be natural terrain to travel over and, if it rains, it could become muddy. There are sometimes great distances between stages.

Personal assistance, wheelchair pushes, and any type of transportation, including golf cart rides, are NOT provided by the festival. If you require any additional assistance, please plan on bringing a companion. Wheelchairs are NOT available for rent or loan.

Wheelchairs, power wheelchairs, and small three or four-wheeled scooters are allowed in the festival. Other power-driven devices will be considered only on a case-by-case basis. A power device should not move faster than a person can walk, and extreme care needs to be taken when operating such devices due to the large crowds expected at the festival. Therefore, large, fast, and heavy mobility devices are not appropriate in this situation.

Accessible restrooms can be found at the end of each row of portalets throughout the venue.

For more Lost Lake Festival Accessibility Information please visit here.

The Code

Be Here. Be One

We may hail from different corners of the Valley, but we’re all here now. Make new friends, taste new flavors, try new things. Dive in and embrace it all, together!

Shine On.

We may hail from different corners of the Valley, but we’re all here now. Make new friends, taste new flavors, try new things. Dive in and embrace it all, together!

Love the Lake.

...And the land. Respect the natural home of this radiant experience. Recycle what you can, reduce what you can’t, and reuse where it makes sense. Embrace the lake for reflection and spectacle, not wading, swimming or wishing-well change.

Chill Out.

Get lost, let loose - but not at anyone else’s expense. Be mindful of your good time alongside everyone around you.

Keep the Lake With You.

When the music stops and the lights come down, bring these new friends, new experiences, and new sense of openness into your everyday life, year after year.

Getting There

Via Light Rail

Take Valley Metro Rail and ride free with your festival ticket! There will be NO event parking in the Park and in the areas surrounding the festival. Park your car for free at your nearest Valley Metro Rail park-and-ride location and ride for free – your festival ticket serves as valid fare on light rail only. Please have your festival ticket on you while riding and show it to a fare inspector upon request. There are two Valley Metro Rail stations that stop nearby the festival entrances – Indian School/Central Ave and Campbell/Central Ave. The Valley Metro Rail has 11 park-and-ride locations that can be found here.

VIA LYFT

Lyft is the official rideshare partner of Lost Lake Festival! Request a ride to Steele Indian School Park.

New User code: LOSTLAKE $5 off 4 rides

Existing user code: LOSTLAKE17 10% off your 6 rides to/from the event

*Subject to Lyft’s terms

VIA BICYCLE

We will have an area for Bike Valet if you prefer to get some exercise to and from the festival — store your bike upon arrival and pick it up as you leave. Store your wheels at the Bike Valet just outside the central entrance.

VIA BUS

Valley Metro also offers public transit bus services with drop off locations adjacent to Steele Indian School Park. Pick-up locations can be found here along with the specific bus schedules that can be found here:
· Route 41 – Indian School
· Route 0 – Central Avenue

VIA SHUTTLE

Take the Shuttle to Lost Lake Festival, brought to you by Plus One. Shuttles depart from and return to El Hefe in Tempe, Bottled Blonde in Scottsdale, and Cabin in Peoria.

Each venue will have shuttles departing at the time gates open as well as additional afternoon options:

Friday: 2pm | 4pm
Saturday: 12:30pm | 2pm | 4pm
Sunday: 12:30pm | 2pm | 4pm

Shuttles will be departing from Lost Lake for two hours after the show to ensure everyone makes it home safely:

Friday: 9:30pm - 1am
Saturday: 9:30pm - 1am
Sunday: 9pm - 12am

Learn more and get shuttle tickets here.

Travel + Accommodations

flying to phoenix

Flying in? Phoenix Sky Harbor International Airport (PHX) is only a 15 minute drive to the festival site.

Driving to Phoenix

Tucson, AZ

120 miles from Steele Indian School Park

Flagstaff, AZ

140 miles from Steele Indian School Park

Sedona, AZ

115 miles from Steele Indian School Park

Staying in phoenix

We’ve partnered with Curadora to help out of town guests easily find accommodations during Lost Lake Festival. Find your room.

Get Involved

Volunteering at Lost Lake

The application to volunteer at Lost Lake Festival with Clean Vibes is open. Learn more at the link below.

VOLUNTEER WITH CLEAN VIBES

General Volunteering

Thanks for your interest in volunteering at Lost Lake! The volunteer application process has closed.

Vending at Lost Lake

Thanks for the overwhelming response for Food and Market Vendors! Our 2017 application is now closed.

About the Producers

Superfly

Superfly’s expertise is creating cultural experiences with a distinct identity such as Bonnaroo Music & Arts Festival and Outside Lands Festival, and developing award-winning campaigns for some of the most recognized brands in the world.

For more, visit Superly’s website here

Walter Productions

Walter productions most commonly known for their collection of supersized art cars, specialize in creating immersive entertainment experiences that depart from the norm and take audiences of all types on playful adventures of a lifetime.

Stateside Presents

Stateside Presents, owner of the Crescent Ballroom, is a leading independent promoter in the Phoenix region.

And Boogie

AndBoogie, co-creators of Phoenix Lights and True Music Festival, curates elite music events and forward thinking urban development projects.

Starr Hill Presents

Starr Hill Presents is an active partner in a variety of venues and promoters through-out the Country. It enjoys collaborating with its partners in festivals, amphitheaters, theaters and nightclubs.

A Beautiful Perspective

Founded by Life is Beautiful creator Rehan Choudhry, A Beautiful Perspective is a next-generation, socially conscious digital media and live events company. Their mission is to create informed and inspired communities, actively working to make the world a better place.

Lost Lake Works

Lost Lake Works is a charitable initiative founded to support Phoenix area non-profits with a focus on arts and education. By supporting local nonprofit organizations in the Phoenix community, we believe we can help create an even brighter future for the Valley of the Sun.

Contact Us

General Inquiries

info@lostlakefestival.com

Press Inquiries

press@lostlakefestival.com

To apply for press credentials, please fill out this form.

Press Application

Advertising Inquiries

superfly@thejamesagency.com

The Park

With more than 75 acres, Steele Indian School Park is a destination point in the heart of Phoenix.

Rich in history, the park sits on property that formerly served as the Phoenix Indian School, which opened in 1891 and closed in 1990. Thousands of American Indian children lived on this site and attended the government run boarding school. When Arizona became a state in 1912, the marching band from Phoenix Indian HS played at the statehood ceremony. Today three historic buildings from the Indian School anchor the park. The park’s design pays homage to its Native American history through many design elements and features many unique amenities including an urban lake, outdoor amphitheater, 15 acre Entry Garden, neighborhood park, and large areas of open space allowing the park to serve as the perfect setting for family outings and special events of all sizes. The park is conveniently accessible by Valley Metro Light Rail with two light rail stations at Indian School Road and Campbell Avenue.

Partners

For sponsorship inquiries, contact sponsor@lostlakefestival.com.